Freight dispatching is a crucial element in the transportation industry. Dispatchers and/or load planners are responsible for managing the movement of goods from one location to another. To ensure that the process runs smoothly, there are five fundamental rules that dispatchers should follow.
Rule number one: Always get everything in writing. This includes all agreements, contracts, and rate confirmations. Having everything in writing ensures that all parties are on the same page and reduces the risk of miscommunication or misunderstandings.
Rule number two: Never dispatch the truck until you receive the rate confirmation. This document confirms the agreed-upon rate and outlines the terms of the shipment. Dispatching the truck without the rate confirmation could result in payment disputes or other issues down the line.
Rule number three: Always read the rate confirmation thoroughly to ensure accuracy. Mistakes can happen, and it's essential to catch them early on in the process. Double-checking the rate confirmation can prevent costly errors and delays.
Rule number four: Never hold a load hostage. This means that dispatchers should never refuse to release a shipment until they receive additional payment or other demands are met. This behavior is unprofessional and can damage relationships with clients and carriers.
Rule number five: Always be professional no matter what other people do. This includes communicating clearly and respectfully, following through on commitments, and maintaining a positive attitude. Dispatchers can build trust and establish long-lasting relationships with clients and carriers by being professional.
In conclusion, following these five rules can help dispatchers ensure that the freight transportation process runs smoothly and efficiently. By getting everything in writing, waiting for the rate confirmation, checking for accuracy, avoiding hostage situations, and maintaining professionalism, dispatchers can establish themselves as reliable and trustworthy partners in the transportation industry.